Returns & Exchanges
We hope that you will be delighted with all the goods you receive. However, if for any reason you are dissatisfied, simply contact us to arrange returning the items in an unused and resaleable condition within seven working days after receipt for a full refund, no questions asked. Please note that in these cases we do not reimburse return postage cost. If you should choose an exchange a charge will be added for the re-delivery. This does not affect your consumer rights. In the unlikely event that any of your goods arrive damaged or faulty we will arrange a refund or replacement for you, and reimburse the cost of returning the item if we have requested it back.
To return items please use the Contact Us form. The Customer Support department can then investigate your request and contact you to arrange/confirm details.
If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on +27 11 021 7640.