Prices

The standard rate of VAT is 14%. We reserve the right to amend or increase prices at our discretion or in the course of a sale. We operate other businesses independently, selling similar products by mail order and in our shops. The prices, although almost always the same, may vary from those shown.

Availability

All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will notify you as soon as possible. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.

Descriptions

While we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We sometimes substitute products of a similar description where, for example, the original item becomes unavailable. Where this happens we will inform you at the time of ordering. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.

Shipping within South Africa

Free domestic door-to-door delivery is offered on order values of R500.00 or more including VAT (South Africa only).

Orders are usually delivered within 2–5 working days from receipt of payment. Due to unforeseen circumstances beyond Philip Cronje t/a Big Blue’s or our nominated couriers’ control, certain orders may take longer than the usual 2–5 working days for delivery. If this is the case we will do everything in our power to rectify the situation as soon as possible.

Orders below R500.00 including VAT will be charged R80.00 for delivery. (South Africa only).

We will nominate a delivery option for you, where possible we will always use a courier, however due to some area locations not being serviced by a nominated courier it is easier to use the post office service. If you require a courier delivery please advise us when placing your order.

A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched, also contained in this email will be the nominated courier’s tracking number with which you can track your goods.

To track your parcel please use the relevant following link and select the track and trace button: www.ram.co.za/, www.fastway.co.za, www.sapo.co.za

International Deliveries

International Deliveries will be charged at R500.00 per order. International orders do not fall under the free domestic delivery offer of order values of R500.00 or more including VAT which is only applicable to orders in South Africa.

Delivery times for international deliveries vary and we suggest you contact us at help@bigblue.co.za should you wish to arrange for a specific international delivery.

A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched.

All international deliveries will be sent via the South African Post Office. To track your parcel please click the following link and select the track and trace button: www.sapo.co.za 

If you have an enquiry about our delivery service please call our experienced Sales Team on +27 11 021 7640 or email help@bigblue.co.za  

We are committed to protecting your privacy.

We collect information about you for two reasons: to process your order and to provide you with the best possible service.

We will not email you in the future unless you have given us your consent or have signed up to our newsletter.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The information we will collect about you includes:

            •      name 

            •      address 

            •      phone number 

            •      email address 

            •      credit/debit card details 

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

You can control your own privacy settings in the My Account section (please login to use). From here you can choose whether you want to receive mailings and emailings from us or from third parties. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

bigblue.co.za does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use bigblue.co.za only with involvement of a parent or guardian. bigblue.co.za reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

If you have any questions/comments about privacy, you should email us on help@bigblue.co.za

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these conditions or any complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the website).

Cookie Tracking

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser and operating system used, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.  

Our Rights

We reserve the right:

1. to modify or withdraw, temporarily or permanently, the website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website;

2. to change these conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether these conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website;

3. to use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.

Q. Do I have to be registered to use the website?

You can browse our products online and order as a transaction guest without having to register. However, if you would like to receive newsletters and also have the site remember you for your next visit we recommend that you do register. All we need from you are some basic details such as your name and address. We do ask you for your email address and phone number so that we can contact you about your order, but we will only use these in relation to your order, and occasionally our couriers may contact you by phone if they are having difficulty delivering your parcel. You can change your privacy settings in My Account to determine whether or not we can pass on your details to anyone else.

Q. What is the delivery time?  

We aim to dispatch all orders within 2–5 working days of the order being placed. However, at busy periods such as Christmas and during a sale, the dispatch time can take a little longer. If you are in a hurry for your order, please contact us via the help@bigblue.co.za address. For more details please see delivery information.

Q. Can I send items as gifts to a different address/to my place of work?  

We can dispatch your parcel to any address, including your place of work. However, if you have paid by credit card we do need to have your invoice address (where your card is registered) to authorise your payment. Please ensure that we have both addresses.

Please note that if delivering via one of our preferred couriers we will require a physical address where someone can sign for the goods.

If you would prefer to have us deliver to a PO BOX we will only be able to deliver via the post office.

Q. What happens if I don't like the items that I receive?

Our reputation depends on the accurate illustration and description of products in our catalogue. We aim to portray all items honestly and accurately, both in the image and the text. However, if you are disappointed with any of the items in your order, or if they are not as you expected, you can return them within 7 days after receipt, for a full refund. In the case of defective items, please notify our returns department on returns@bigblue.co.za  

Q. I registered on your website a while ago, but now I can't remember my password. Help!  

Don't worry. Simply go to the login page and click on the help link. All you have to do is type in your email address and you will immediately be emailed with instructions and a new password.

Q. I was halfway through placing a large order on your website when I lost my connection. Do I have to start all over again?  

If you were logged in when you started your order, your basket will have been saved. Simply login, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.

If you have lost your connection and then come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.

Q. I've heard a lot in the news about security issues, and my friends have told me not to give out my card details online. How secure is my data?  

Your personal information is completely safe. Please see our dedicated Security Page for more information

Q. I'm not sure if I've registered or not. How can I tell?  

To log in, you need to know your email address and password. If you cannot remember if you are registered, click on the forgotten password link on the login page.

Q. Can I put some things in my basket and save them until I'm ready to order?  

You need to be registered on the website in order to use this feature. All you need to do is add items to your basket, and they will then remain there until you are ready to order. If you close your browser session, you can reload your basket.

Simply login, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.

Your baskets will not be saved for longer than 30 days.

Q. How do I track my order once it's been placed?

Firstly, by logging in to your account you can view the status of your order by clicking on My Orders. If your parcel has not been dispatched and you have an enquiry, please contact us on +27 11 021 7640 or email us on help@bigblue.co.za If your order has been dispatched you will receive an email once your parcel has reached our courier; by following the link you will be able to track your parcel. If you have any questions or concerns, please contact our friendly and knowledgeable Customer Support Team.

Q. Can I add to my order after I have sent it?

Unfortunately not. Once you have completed your order, it goes so quickly through the system that it is impossible to add or delete things. Please double-check your order before you click the final Send button.

Q. After ordering from some mail order companies, I have been swamped with junk mail. How can I stop my details from being passed on to other companies?

When you register on our website you will be asked whether you want us to pass on your details or not. This is then transferred to our database. If you have already registered, and are not sure of your selection, please check your Privacy Options in My Account or Email help@bigblue.co.zawith your details and we will update your records

Q. Can I find all products which are online in-store and vice versa?

We would love to showcase all our designs online and ensure that all our stores mirror stock. However we cannot always guarantee this. We would suggest that if you are looking for a product in particular you either use the store finder to locate your closest store and give them a call or contact us directly via Contact Us. We endeavour to do our best to help locate it for you.

You might also see that some lines are exclusive to the web site. These items can only be purchased online.

Q. Is there a size guideline for the clothing?

RSA RSA UK US EU (Bust) generic
S 32 8 6 80 1
M 34 10 8 86 2
L 36 12 10 91 3
XL 38 14 12 97 4
XXL 40 16 14 104 5

Satisfaction Guarantee

We hope that you will be delighted with all the goods you receive. However, if for any reason you are dissatisfied, simply contact us to arrange returning the items in an unused and resaleable condition within seven working days after receipt for a full refund, no questions asked. Please note that in these cases we do not reimburse return postage cost. If you should choose an exchange a charge will be added for the re-delivery. This does not affect your consumer rights. In the unlikely event that any of your goods arrive damaged or faulty we will arrange a refund or replacement for you, and reimburse the cost of returning the item if we have requested it back.

To return items please use the Contact Us form. The Customer Support department can then investigate your request and contact you to arrange/confirm details.

If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on +27 11 021 7640.

The following credit cards are our preferred form of payment and EFT transfers are the only other way to order online:

            •          Visa

            •          Mastercard

            •          Diners Club

            •          Snap Scan

            •          Amex

 

Credit Card:

We accept Amex, Diners, Visa and Mastercard. Your credit card details (name on card, number, expiry date) will be requested on the checkout page.

Note: You cannot use your debit card to pay on www.bigblue.co.za

If your credit card authorisation fails this simply means that you have insufficient funds available or the card has expired.

Alternatively, you can pay by selecting the EFT payment method.

 

EFT/ Bank Deposits:

Please take note that EFT/bank deposits can take up to 3 days to reflect in our bank account. When making an EFT/bank deposit please use the below details which will enable us to track your payment.  

Please forward any confirmation of payments to contact@bigblue.co.za

 Bank: Nedbank

 Branch: Hyde Park

 Branch Code: 197205

 Account Name: Big Blue Wholesale

 Account Number: 1972163663

 Reference: Name and Order Number 

 

New competition coming soon!

General

By entering the competition you agree to be bound by these terms and conditions (which may be amended at any time by us with or without notice), by our decisions which are final and no correspondence or discussion shall be entered into.

All changes to the Terms and Conditions will be posted in revised terms and conditions on the website.

Personal information collected from entrants will be used by us solely in connection with the competition and will not be disclosed to any third party except for the purpose of operating the competition and fulfilling prizes where applicable.

All data received via any competition run by Big Blue will be added to our database, however if you do not wish to receive further information from ourselves, please contact us at help@bigblue.co.za

Big Blue assumes that by entering the competition you have the legal capacity to do so and that you have agreed to these terms and conditions.

 

Sales and Customer Support Office Opening Hours

Monday to Friday 8am – 4:30pm excluding public holidays

1. Content  

1.1 The information contained within the www.bigblue.co.za website has been acquired from many different sources. Kitsch Kool Properties CC t/a Big Blue is not responsible for the topicality, correctness, completeness or quality of the information provided at any time, does not guarantee that the information or software is accurate, reliable, complete, up to date or free from any errors or viruses. Liability claims against Kitsch Kool Properties CC t/a Big Blue regarding damage caused by the use of any information provided, including any kind of information that is incomplete or incorrect, will therefore not arise.

1.2 All offers are non-binding and without obligation. Parts of the pages or the complete website, including all offers and information, may be extended, changed or partly or completely deleted by Kitsch Kool Properties CC t/a Big Blue without separate announcement.

2. Referrals and Links

Kitsch Kool Properties CC t/a Big Blue is not responsible for any content linked to or referred to in their pages. If any damage occurs through the use of information presented there, only the companies or individuals responsible for the respective pages might be liable, not those who have linked to these pages. Furthermore, Kitsch Kool Properties CC t/a Big Blue is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on their page.

3. Copyright 

The copyright for any material created by Kitsch Kool Properties CC t/a Big Blue is reserved.

4. Data Security 

If the opportunity for the input of personal or business data (email addresses, names, and addresses) is given, the input of this data takes place voluntarily. The use and payment of all offered services are permitted - if and so far technically possible and reasonable - without specification of any personal data or under specification of anonymised data or an alias.

5. Legal Validity of this Disclaimer 

This disclaimer is to be regarded as part of the internet publication from which you were referred. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

6. General 

Kitsch Kool Properties CC t/a Big Blue shall not in any circumstances whatsoever be liable for any damage or prejudice which the client may suffer arising out of and in connection with any information made available by Big Blue. Whilst Kitsch Kool Properties CC t/a Big Blue is not responsible for the information (see paragraph 1 above), it is acknowledged by the client that Kitsch Kool Properties CC t/a Big Blue has no obligation to check on the accuracy or otherwise of the information displayed. Kitsch Kool Properties CC t/a Big Blue merely conveys the information made available to it without assuming any onus or obligation.

© 2016 Kitsch Kool Properties CC t/a Big Blue All Rights Reserved.

Contact Us

Tel: 011 021 7640

Do you have a comment, a complaint or a compliment? Or perhaps you just want to say Howzit? feel free to get in touch with us.

If there is a product we stock that you can't find on our site let us know and we'll make sure it gets added. Just for you!

Perhaps you're a talent just waiting to explode onto the Big Blue fashion scene? Give us a shout and let's see what you've got. You never know, we could make you famous!

Note that we require at least a name and email address to get back to you. Thank you.

BIG BLUE
Stand 173,
Bridle Pass,
Midrand,
1685